Last updated: August 4, 2026
This policy outlines how refunds and cancellations are handled for Zox Music plans and services.
We want you to be confident in choosing Zox Music. Because our services involve delivering your release to third-party digital stores, refund eligibility depends on whether that delivery process has already begun.
If you cancel or request a refund before your release has been delivered to digital stores, you are generally eligible for a full refund of the applicable plan or release fee.
Once a release has been delivered to digital stores, the distribution fee is generally non-refundable, as the service has already been performed. You may still request a takedown of the release at any time.
Annual plans can be cancelled at any time to prevent renewal. Fees already paid for the current subscription period are non-refundable, except where required by applicable law.
To request a refund, contact our support team via the Contact page with your account details and the reason for your request. We aim to respond within one business day.
Refunds may be granted outside of this policy at our discretion in cases of billing errors, duplicate charges, or technical issues on our end.
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